Support

Contact hello@feelmo.jp. We aim to reply within two business days in Japanese or English. Include your device, OS and Feelmo versions, what happened and when. Hide names and health details you do not want to disclose in screenshots. Support does not provide clinical care or emergency assistance.

When records do not appear

Check Apple Watch connection and fit, whether compatible records are present in Apple Health, and Feelmo’s read permissions. Reopen Feelmo, allow time for syncing, then check again. Wearing Watch overnight does not guarantee records; compatible daytime records may also be used. An absent display is not a finding about your health.

Feelmo Premium

Check the purchase screen for your actual price, currency, billing period and trial eligibility. Subscriptions renew automatically. If you do not want to continue after a trial, cancel in Apple’s subscription settings at least 24 hours before it ends. Restore purchases using the Apple Account used to purchase. Check Apple’s information for when access ends after cancellation of a paid plan or trial.

Data and privacy

Health-data analysis and Feelmo records stay on your device and are not automatically sent to the Provider’s servers. Optional iCloud sync is off by default and includes only settings without health data. It does not transfer Feelmo records to another device. Apple Health storage and syncing follow your Apple settings. An export or share you start sends your chosen content to your chosen destination. Resetting Feelmo does not delete Apple Health records.

• When records do not appear
• Setup
• Data and privacy

Feelmo is not a medical device and does not diagnose, treat or prevent disease or symptoms. For health concerns or severe or persistent symptoms, consult a qualified healthcare professional in your region, regardless of the app’s display.