Support

Questions, bug reports, requests — send them our way. We answer each one, carefully.

Contact

  • Email: contact@lumo.tokyo (a subject containing "Feelmo" helps)
  • Typical response time: within 2 business days (日本語 / English)

When reporting a bug

Where possible, please include:

  1. Your device (e.g. iPhone 15 Pro / Apple Watch Series 9)
  2. iOS / watchOS versions
  3. What happened, and the steps that led to it
  4. Roughly when it happened
  5. A screenshot, if you don't mind

Common issues

The Regulation Score doesn't appear

  1. Are you sleeping with your Apple Watch on? The score is born mainly from heart data during sleep
  2. Is HealthKit permission granted? Check Settings → Privacy & Security → Health → Feelmo
  3. Is sleep data being recorded? Check the Health app for sleep and heart data; watch out for a drained Watch battery

Changing HealthKit permissions

Settings → Privacy & Security → Health → Feelmo, per data type, at any time.

Can I carry my data to a new device?

No. Feelmo data is stored only on your device and cannot be migrated or restored on a new device — your records start fresh. The CSV export in the Settings tab is for keeping your records; exported CSV cannot be imported back into the app.

Notifications don't arrive

Check Settings → Notifications → Feelmo, and your Focus (Do Not Disturb) configuration.

Feedback

"I wish it did this" — every voice is welcome. The team reads everything.

Medical questions

Warning

Feelmo is not a medical device, and we cannot advise on symptoms or health conditions. Please consult a medical professional.

Other contacts

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